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PTS - Software Support Resources |
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Thank you for your interest in PTS products. In an effort to provide quality support to current and future customers we have made the resources listed below available to you at no cost.
PTS also offers subscription based support plans offering one-on-one support with PTS technical representatives. To learn more about these support agreements follow the link below.
Support Agreements
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Answer your PTS software questions with the PTS Knowledge Base, an interactive tool containing answers to hundreds of technical and sales related questions. Compiled by PTS support engineers, the PTS Knowledge Base is the place to go for fast self service.
Knowledge Base
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PTS Software User Manuals are valuable resources which should be utilized to answer questions regarding installation and product features. Below, you will find links to the most current User Manuals. All PTS manuals are in PDF format and require Acrobat Reader to be viewed. If you do not have a copy of Acrobat Reader it is available for free at the Adobe website.
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If you have customer service related questions concerning how to place an order, how to receive a credit, delivery lead times or any other sales related question contact PTS Sales.
Email: sales@ptshome.com
Phone: 1-877-640-4152 ext. 3
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30 days of free technical support is provided with all PTS software purchases. PTS Technical support is available to assist with all PTS software related questions via email and phone. Extended support agreements are available for purchase. If you are interested click the link below.
Email: support@ptshome.com
Phone: 1-631-967-7022 ext. 4
Support Agreements
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The TracerPlus User Group is a forum dedicated to discussion of TracerPlus product usage issues. The PTS technical support staff monitors this forum and posts replies to product usage questions. All members are encouraged to make recommendations and share tips.
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