PTS Mobile Software Support and Resources

Support resources available to PTS customers

Thank you for your interest in PTS products. In an effort to provide quality support to current and future customers we have made the resources listed below available to you at no cost. PTS also offers subscription based support plans offering one-on-one support with PTS technical representatives.

TracerPlus Software Support

Comprehensive Support Plans

Comprehensive Support Plans

With all PTS software purchases, 30 days of free email support is provided from the date of purchase. Because your organization needs to keep running at peak performance we offer TracerPlus Comprehensive Support Plans. Review the Plan options for more information on personalized support.

PTS Software Documentation

TracerPlus User Manuals

TracerPlus User Manuals

PTS Software User Manuals are valuable resources which should be utilized to answer questions regarding installation and product features.

PTS Knowledge Base

PTS Knowledgebase

Knowledgebase

Answer your PTS software questions with the PTS Knowledge Base, an interactive tool containing answers to hundreds of technical and sales related questions. Compiled by PTS support engineers, the PTS Knowledge Base is the place to go for fast self service.

Training Videos

PTS Training Videos

Training Videos

Visit our Webinar and Multimedia page and watch training videos on a variety of topics and features. A schedule of upcoming webinars can be found here.

Create a Support Ticket

Create a Support Ticket

Create a Support Ticket

Submit a Ticket to our Technical Support Department, or view your existing tickets. You can also visit the main Support Portal for additional links.

Need support for your hardware?

Although PTS does its best to support the hardware we sell, there are times when it is best to get the expertise of the manufacturers directly. Below is some information on how to do just that.

Information on service and support options below:

visit the Motorola Solutions home page

Service From the Start

Support Phone: 1.800.653.5350

visit the Honeywell home page

Service Made Simple

Support Phone: 1.800.782.4263

visit the Datalogic Mobile home page

EASEOFCARE Service

Support Phone: 1.800.310.8300

visit the Janam home page

JanamCare Service

Support Phone: 1.866.915.5311

visit the Zebra home page

ZebraCare Service

Support Phone: 1.866.230.9494

Other Support Resources

Visit our Facebook Page

Visit Facebook

Find us on Facebook to learn tips and tricks from our developers as well as others in the TracerPlus community. Feel free to post questions or share stories about your experiences.

Register your TracerPlus Software products

Register Software

After receiving your Redemption Link, you can Register your software here. If you are having trouble registering, Click Here for more information.

Visit the TracerPlus Yahoo group

Yahoo! User Group

Join our open forum of existing TracerPlus users and other individuals with experience in mobility.