PTS Support Plans

At PTS, we offer a range of services to meet each client’s unique needs. The core philosophy behind our service and support plans is to speed deployments and maximize mobile workforce efficiency. We strive to empower our customers with valuable knowledge, enabling them to concentrate on their mobile business process, rather than supporting their mobile software. Developing and maintaining an efficient and flexible mobile technology infrastructure remains a highly specialized and company specific process. Available resources, timelines and the scale of the deployment are often unique even within similar fields. As a result, the individual support needs also vary. For this reason, PTS provides three support levels in addition to our premium custom maintenance plans. Our highly trained staff is focused on providing rapid solutions, enabling your mobile systems to operate at peak efficiency. Speed up deployment of your mobile applications. Maximize uptime of mission critical mobile applications. Provide access to industry experts with a wide array of knowledge in various mobile technology disciplines. Deliver fast and personalized support.

Silver Plan	Gold Plan	Platinum Plan
E-Mail Support Unlimited Mon-Fri 8:30AM - 8:00PM EST 24 Hour Response Time Phone Support Not Included Software Installation Service Not Included	E-Mail Support Unlimited Mon-Fri 8:30AM - 8:00PM EST 8 Hour Response Time Phone Support 5 Incidents Software Installation Service Installation Phone Support Registration Phone Support 5% Discount on all PTS Services Custom Application Development - Session Setup TracerPlus Print Setup and Customization Preprinted Label Consulting Call 1-877-640-4152 for information on additional PTS Services	E-Mail Support Unlimited Mon-Sun 8:30AM - 8:00PM EST 4 Hour Response Time Phone Support Unlimited Incidents Software Installation Service Installation Phone Support Registration Phone Support 15% Discount on all PTS Services Custom Application Development - Session Setup TracerPlus Print Setup and Customization Preprinted Label Consulting Call 1-877-640-4152 for information on additional PTS Services 10% Discount on Software Upgrades
1 Year Plan - 21.99/License 3 Year Plan - 46.99/License (save approx. 30%) - 1 Year - 3 Years	1 Year Plan - 42.99/License 3 Year Plan - 89.99/License (save approx. 30%) - 1 Year - 3 Years	1 Year Plan - 74.99/License 3 Year Plan - 157.99/License (save approx. 30%) - 1 Year - 3 Years
Volume Discounts Available - Call 1-877-640-4152 extension 2, or email sales@ptshome.com for quote. (Discounts require a minimum of 10 licenses)
Custom Maintenance Plans Intended for enterprise deployments of 20 or more users and customers with internal IT staffs, these customized plans ensure that you are always running the latest version of TracerPlus Software, while at the same time, enjoying the Benefits of Platinum Support. Call for additional details. Custom Value Priced Maintenance Plans: 20 Licenses or more

Sales: 877-640-4152 ext. 2
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