Janam is committed to customer satisfaction and offers flexible, convenient service plans that are
carefully structured to meet the diverse needs of our customers. For enterprises that require comprehensive coverage, fastest possible turnaround time and services such
as same-day software application reloading, Janam offers 2-year, 3-year and now 5-Year (XG Series Only) JanamCare premium
service plans.
Janam Service Plans Offer:
Expert Product Repair
Janam’s expert technical team has extensive experience repairing rugged mobile computers and will diagnose and resolve problems quickly and professionally. Products are restored to factory specifications via:
Repairs, alignments, adjustments, and restorations
Product and technology updates
Flexible Options
JanamCare™ was developed to provide flexible service options that meet the unique needs of our customers. The options include:
Comprehensive coverage ― as long as the unit hasn’t been submerged or crushed, everything is covered, no questions asked
Application software reloading ― units arrive back to the customer ready to redeploy immediately
Spare in the air ― a replacement unit is shipped as soon as return authorization is granted (Requires Premium Plus Plan
Two-Day In-House Turnaround Time
JanamCare provides standard repair with industry-leading two (2) business day turnaround time. Repaired units are returned via ground shipment by Janam, or customers may opt to purchase faster delivery.
Live Telephone Support
Janam’s service depot technicians often catch and fix an issue during the initial phone call, before the unit is returned. Janam’s live telephone support is available Monday through Friday from 8am to 5pm EST* to provide:
Support for current versions of product and Janam-unique software
Help in filling out case reports
Assistance verifying a product problem
Interim software updates, local patches, bypasses, and/or support documentation
