Service from the Start programs provide multiple years of repair coverage at a known one-time cost, with protection that begins from the date of purchase. Your product is covered for repair above and beyond standard warranty. Select the Bronze program for 3-day in-house turnaround time or the Gold program for next-business day advance replacement. For eligible products, both programs are available as Service from the Start with Comprehensive Coverage.
Benefits include priority telephone response time, enhanced wear-and-tear service coverage and application of engineering changes that is not available for warranty or non-contract repair.
Coverage Details
3-Day repair turnaround - Does not include transport time
2-5 Year coverage of all wear and tear repairs
Includes all parts/materials and labor costs
Telephone support with defined response time and escalation path
Free software downloads including OS updates and patches
**Note: Service from the Start is a multi-year service program that must be purchased within 30 days of the product purchase. Complete program details are available from your PTS representative. Contact your PTS representative for availability and to find out how you can include Service from the Start with your mobile solution.
